Title: Audiovisual Technical Support Assistant

Department: IDEA Lab

Campus Location: Arnold/Main Campus

Salary Range: $16/hr

Work Mode: This position requires a full-time in-person presence on campus or at alternative locations.

Hours Per Week: days, evenings and weekends

Work Schedule: 25 hours per week

Position Type: Hourly and Temporary,  Non-Exempt

Position Summary

The AV Technical Support Assistant works under the direction of a senior staff member(s) and provides on-site basic technical support of audio-visual (AV) equipment and computer workstations in classrooms and administrative areas.

The individual will assist in: troubleshooting and resolving issues, delivering and setting up of equipment and performing basic software installations and upgrades. The individual will also assist with management of inventory including receiving of goods, AV stock room management and providing inventory updates.

Individual must be able to work a flexible schedule, including regularly-scheduled evening and weekends in order to accommodate the needs of the College.

Individual must have ability to work collegially with a culturally diverse group of students, faculty, and staff on a daily basis.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Required Qualifications:

High school diploma or equivalent, required. Must possess valid drivers license

Training/certification in related area(s) -OR- minimum of 6 months related work experience, required.

Working knowledge of audiovisual equipment, including operation and troubleshooting, required.

Working knowledge of desktop computers, Zoom, and Teams required.

Able to read and understand technical manuals, procedural documentation and manufacturer’s guides.

Strong customer service orientation.

Good written, oral, and interpersonal communication skills.

Preferred Qualifications: