Title: Engagement and Operations Technician: GenCyber

Department: Lifelong Learning

Campus Location: Arnold/Main Campus

Salary Range: $33.52/hr

Work Mode: This position requires a full-time in-person presence on campus or at alternative locations.

Hours Per Week: TBD

Work Schedule: 

Position Type: ,  Non-Exempt

Position Summary

The engagement and operations technician assists in recruitment, enrollment, retention, and operations support for the grant-funded GenCyber program. Responsibilities include facilitating program and course enrollment activities, engaging with Middle School students and their parents in the application process, and assisting with student retention and pre- and post-camp activities. The day camp takes place at the end of June, and the person in this position will assist with camp preparation and operations.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The College seeks to recruit and support a broadly diverse team who will contribute to the College's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences, including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. 

Pay dates occur on the 7th and 22nd of each month.  If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd.  As a temporary employee you are entitled to sick and safe leave benefits.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

1. Respond to parents who have questions about the GenCyber program.
2. Recruit and advise current and prospective students and follow these students through to completion.
3. Recruitment and Operations Technician: GenCyber will assist with pre-camp and post-camp outreach programming.
4. This position will be charged with monitoring, collecting, analyzing, and reporting on student enrollment and retention data.
5. Provide classroom support during the week of the camp.
6. Help compile and write the final report along with the program director.
7. Troubleshoot problems or issues that may arise before, during, or after camp.

Required Qualifications:

High school diploma or equivalent with some college coursework

Five years of experience in a support or customer service position.

Ability to create and manage documents and interact competently with spreadsheet data.

Appropriate oral, written, and interpersonal communication skills.

Good problem-solving abilities and conflict-resolution skills.

Ability to work with minimum supervision and attention to details, deadlines, and accuracy of information disseminated.

Ability to deal tactfully and effectively with students and the general public.

Preferred Qualifications:

Experience working in an educational environment.