Title: Registration & Engagement Technician

Department: Enrollment Strat & Analytics

Campus Location: Arnold/Main Campus

Salary Range: $41,468-$51,835

Work Mode: This position requires regular in-person presence on campus and at alternative locations, depending on class schedule and other assigned duties.

Hours Per Week: 40

Work Schedule: 

Position Type: Full-Time Staff,  Non-Exempt

Position Summary

The Registration and Engagement Technician is responsible for the execution of student engagement and support efforts related to inquiry, registration and payment for courses and programs offered by departments in the School of Continuing Education and Workforce Development. Exercising customer service and engagement best practices, the Technician is responsible for dissemination of information to students and potential students visiting the noncredit registration desk or escalated through the call system from the Response Center. The Technician will complete registration and cashiering responsibilities related to student inquiry, registration, drop, transfer and refund request processes. Additionally, the Technician will complete administrative functions related to the operation of the noncredit registration desk. The Technician works with students, faculty, vendors, staff, and senior administrators.

This position typically reports to an Assistant Director, Manager, or Director.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

ENROLLMENT MANAGEMENT: Actively works to convert all inquiries (email, phone, and in-person) to student registrations. Processes registration submissions with alternative payment methods (scholarship, third party payment, waiver, or payment plan) from the public noncredit registration system. Assists students and prospective students with understanding program, course and section information and available payment methods. Remains current with noncredit programs/offerings and scholarship/payment opportunities as well as credit registration and admission procedures.

CUSTOMER SERVICE: Provides front line customer service to students and prospective students who visit the noncredit registration desk or are escalated through the call system from the Response Center. Provides office and telephone coverage to disseminate information and respond to inquiries from students, faculty, staff and prospective students. Actively works to resolve inquiries/issues at point of contact using full range of college systems. Communicates tactfully with instructors and students regarding enrollments, class status, room locations, billing issues, and any problems that arise regarding course offerings. Provides general assistance to students/faculty/staff.

MARKETING: Remains apprised of marketing and outreach initiatives through collaboration with Enrollment, Strategies, and Analytics (ESA) and department staff. Assists with student outreach projects as part of targeted marketing initiatives in CEWD. Assists with cultivating leads generated by marketing efforts of Strategic Communications.

OFFICE/TECHNICAL SUPPORT: Composes/prepares a variety of documents, reports and correspondence using college standard word processing and Customer Relationship Management systems. Maintains digital and physical files related to student record, enrollment, and payment. Collects and processes mailed and delivered items at the noncredit registration desk. Assists hourly staff members with answering questions/resolving issues. Assists with Certificate applications and printing Continuing Education Units (CEUs).

COMPLIANCE: Ensures compliance with all college, state and federal regulations in all work functions, in particular with regard to the management and protection of confidential and sensitive information.

Required Qualifications:

High School Diploma/GED

Minimum one year of administrative support experience in a business or educational environment.

Proficient in Microsoft applications (Word, Excel, Outlook, etc.) and excellent general technology skills.

Demonstrated commitment to creating an inclusive environment and ability to deal tactfully with all internal and external constituents.

Ability to work in a fast-paced setting, handling multiple, complex tasks simultaneously.

Excellent oral, written and interpersonal communication skills.

Ability to function with minimal supervision with attention to details and deadlines, including the ability to work a flexible schedule and travel to accommodate the needs of the school.

Willingness to work a flexible schedule (including evenings and weekends as needed) to support the department.

Preferred Qualifications:

Strong customer service and problem-solving skills.

Experience administering programs in a higher education environment.

Direct experience in Modern Campus’ Lifelong Learning Extended Education (DestinyOne) and/or Colleague.