Title: Administrative Coordinator, Dental Hygiene Program

Department: Health Sciences

Campus Location: Arnold/Main Campus

Salary Range: $51,169-$63,961

Work Mode: This position requires a full-time in-person presence on campus or at alternative locations.

Hours Per Week: 40

Work Schedule: 

Position Type: Full-Time Staff,  Non-Exempt

Position Summary

The Dental Hygiene (DHY) Program Administrative Coordinator provides support services for the School of Health Sciences’ (SHS) Dental Hygiene program, including but not limited to, supporting educational and clinical operations and ensuring efficient and effective service delivery. This role requires strong organizational, communication, and problem-solving skills, with the ability to think critically, work independently and collaboratively. Key responsibilities include but not limited to overseeing the management of clinic appointments and patient records, handling patient billing, data tracking, assisting in the development and implementation of clinic policies and procedures and acting as the first point of contact for the DHY program. The position is in-person M-F during SHS and Dental Clinic operational hours, some weekend and evening hours and supports other administrative offices as needed.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

Customer Service and Administrative Support: Provide customer-centric administrative support by serving as the first point of contact for visitors, students, faculty, and staff. Address inquiries, research solutions, escalate issues when necessary, and process paperwork for temporary and part-time hires, professional development, travel, and work orders. Ensure all documentation is accurate and complies with college protocols. Provide administrative support for projects assigned by the supervisor.

Budget Management and Financial Support: While providing first point of contact customer centric services, assist SHS staff with budgeting tasks, including but not limited to, preparing requisitions, transfers, purchase orders, and expense statements using automated systems. Track accounts, resolve issues, and generate reports. Monitor anomalies, recommend solutions, and manage procurement card charges and expense reports.

Program and Clinic Requirements Coordination: While providing first point of contact customer centric services, work with the supervisor and faculty/staff to develop and manage processes for the dental program and clinic. Ensure student health records, background checks, and CPR compliance. Maintain confidentiality and keep departmental files up to date according to program and college standards. Maintain student records, manage data entry and oversee clinic appointments and patient records.

Operational Support and Office Management: While providing first point of contact customer centric service, work with the supervisor to establish efficient processes and systems. Provide front desk and phone coverage, including backup for other departments. Assist with updating student/program handbooks. Maintain office supplies and equipment and resolve operational issues. Manage and route mail, reviewing and tracking correspondence as needed. Serve as liaison with Facilities, Security, and HR to ensure smooth transitions during office changes, hires, or separations. Coordinate office moves and manage the PSR process. Recommend and procure equipment or furniture and arrange for repairs. coordinate professional development activities, including trainings, webinars, and conferences. Engage in ongoing development to maintain proficiency in software, hardware, and key applications such as but not limited to, Unimarket, Dentrix, Dexis, Romexis, and Tableau. Support special administrative projects as assigned by the supervisor.

Event and Meeting Coordination: While providing first point of contact customer centric service, coordinate logistics for meetings, events, and departmental activities, including booking rooms, ordering catering, inviting attendees, and preparing materials. Handle meeting minutes, monitor deadlines, and provide necessary research. Coordinate arrangements for accreditation visits, including but not limited to travel and catering. Oversee planning of program information sessions, managing schedules and calendar updates.

Required Qualifications:

Two years of related experience required. Six months or more of experience supporting upper management and/or administration.

Associate's degree or higher in lieu of degree an additional two years of related experience is required.

Excellent oral, written and interpersonal communication skills, including but not limited to speaking in and to the public, de-escalation, composition, editing, grammar, punctuation and proofreading skills.

Very strong interpersonal skills and the ability to build relationships. Demonstrated commitment to creating an inclusive environment, the ability to deal tactfully with all internal and external constituents and the ability to work collegiately with a culturally diverse group of students, faculty, staff, and visitors on a daily basis.

Advanced knowledge of and proficiency in Microsoft Office (Access, Excel, Power Point, Publisher Outlook, Word), Adobe, Snag It, Teams and Zoom.

Highly resourceful team-player, who possess the ability to work collaboratively and independently and think critically.

Budgetary experience required, to include but not limited to running reports, checking account balances and researching information needed for fiscal projections. Proven ability to handle confidential information with discretion, be adaptable to various competing demands, demonstrate the highest level of customer/client service and have the ability to handle conflict when necessary

We seek to recruit and support a broadly diverse team who contributes to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people.

Preferred Qualifications:

Organizational skills including the ability to prioritize.

Experience working with data and developing reports.

Bilingual.

Familiarity with medical records or front office experience.

Commitment to lifelong learning and professional development.