Title: Operations Manager

Department: Admissions

Campus Location: Arnold/Main Campus

Salary Range: $58,656-$71,760

Work Mode: This position requires some regular in-person presence on campus or at alternative locations, depending on business needs of the office.

Hours Per Week: 40

Work Schedule: 

Position Type: Full-Time Staff,  Exempt

Position Summary

The Office of Admissions and Enrollment Development is dedicated to engaging with prospective students, fostering effective communication, recruiting and enrolling new applicants, providing guidance and advising, and facilitating the re-enrollment of dual enrollment students after high school graduation.

The Operations Manager organizes and coordinates office operations and procedures to ensure organizational effectiveness and efficiency. The ideal candidate will have at least two years of experience handling a wide range of administrative and executive support-related tasks, including data entry and advanced database management. This position requires a well-organized, highly motivated person with strong verbal and written skills who can work independently. Extensive experience with Excel is required.

The position requires flexibility, nimbleness, and someone who enjoys the administrative challenges of supporting an office of diverse people. This position requires flexible hours, including evenings and weekends, to support activities and events at secondary schools as well as recruitment and community events.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The College seeks to recruit and support a broadly diverse team who will contribute to the College's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences, including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be authorized to work in the U.S. full-time. Employment-based visa sponsorship (including H-1B sponsorship) is unavailable for any position.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the College, you are eligible for a comprehensive  benefits package. .

In the College's best interest, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the College: Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia. The College will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

DAILY OPERATIONS:

Responsible for the efficient day-to-day operations of the Admissions Office. Supervise hourly and Federal Work Study employees, including hiring, training, coaching, and serving as timekeeper. Maintain the office's Outreach calendar and staffing schedule. Maintain a high level of proficiency in work-related technology and software.

ADMINISTRATIVE SUPPORT:

Administrative support for the director of enrollment development and admissions. Review and compile information for the weekly, monthly, and yearly reports. Create and maintain the database for all recruitment and enrollment initiatives, including Personal Registration Days, Personal Enrollment Sessions, Information Sessions, adult outreach and recruitment, daily office processes, and professional development activities—other duties as assigned and agreed upon.

SECONDARY SCHOOL AND COMMUNITY RELATIONSHIPS:

Manage the Personal Registration Days application and registration processes. Serve as the triage manager during Personal Registration Days in the high schools. Work with admission professionals and high school counselors to solve application and registration problems. Maintain the college and AACPS distribution lists and office contact information.

BUDGET:

Serves as the Admissions Office assistant cost center budget manager. Responsible for ordering and maintaining office-related supplies. Manage relationships with vendors. Initiate purchasing and requisition activities and ensure all items are invoiced for all Admissions budgets. Maintain all Centresuite accounts and reconciliation

EVENTS:

Responsible for room scheduling, supplies, catering, and room set-up for recruitment, outreach, and enrollment events.

PROFESSIONAL DEVELOPMENT:

Participate in a plan of professional development in order to stay current regarding leading practices for the profession and the college's admissions and enrollment policies.


Other duties as agreed upon.

Required Qualifications:

A bachelor's degree in business, business administration, business management, project management, communications, or other related field.

A minimum of two years of progressive administrative and supervisory experience, including maintaining a high level of proficiency in work-related technology and software and developing procedures for streamlining processes for greater efficiency.

This position requires flexible hours including evenings and weekends to support recruitment activities and events at secondary schools and in the community. This position requires use of a personal vehicle to travel to events.

Excellent oral, written, and interpersonal skills. Ability to deal effectively with students, faculty and staff. Demonstrated excellent customer service and conflict resolution skills.

Proficiency in computer databases, word processing, and spreadsheets required. Experience with database development, management and report generation.

Experience coordinating special events for recruitment and enrollment initiatives for up to 1,500 people.

Demonstrated professional development to stay abreast of leading practices.

Preferred Qualifications:

Experience working in a community college admissions office.

Experience working in a higher education or fast-paced environment.

Certificates: Microsoft Office Specialist or Project Management.

Bilingual in English and Spanish.